Terms

1.0 DEFINITIONS
“Buyer” means any person, sole trader, partnership or limited company placing an Order with the Seller in the course of business.
“The Seller” means Trade WindowCo, a trading name of Caddy Windows Limited, registered in England and Wales No. 04404519.
“Order” means the instruction placed by the Buyer for the supply of Goods and any subsequent Variation agreed in writing.
“Goods” means frames, glass, trims, sealants, accessories and associated components supplied by the Seller.
“Variation” means any amendment or addition to an existing Order agreed in writing.
“Working Day” means any day except Saturday, Sunday or public holiday between 8am and 4pm.

2.0 BASIS OF CONTRACT
2.1 All Orders are accepted strictly subject to these Terms and Conditions. No other terms shall apply unless expressly agreed in writing by the Seller.
2.2 The Buyer confirms it is acting in the course of business. These Terms do not apply to consumers.
2.3 The Seller reserves the right to amend specifications where necessary to comply with Building Regulations, British Standards, system supplier requirements, manufacturing tolerances or continuity of supply without this constituting a Variation.
2.4 If the Buyer provides measurements, specifications or drawings, the Goods will be manufactured strictly in accordance with those details. The Seller is not responsible for checking accuracy. The Buyer indemnifies the Seller against any loss arising from incorrect information.
2.5 Once an Order is confirmed, any change requested by the Buyer shall constitute a Variation and may incur additional cost and revised lead time.
2.6 The Seller reserves the right to refuse or suspend acceptance of any Order at its discretion where the Buyer is in breach of any contract, payment obligation or agreed trading terms.
2.7 Where the Buyer is in breach of any payment obligation or material term, the Seller may suspend performance of any existing Order without liability until such breach is remedied.

3.0 QUOTATIONS
3.1 Quotations are valid for 30 days unless stated otherwise.
3.2 All quotations are subject to material price fluctuations and system supplier changes beyond the Seller’s control.
3.3 The Seller reserves the right to correct clerical or pricing errors at any time prior to manufacture.

4.0 DELIVERY & COLLECTION
4.1 Lead times are estimates only and given in good faith. Time is not of the essence.
4.2 The Buyer is responsible for arranging collection unless delivery has been agreed in writing.
4.3 Risk in the Goods passes to the Buyer at the point of collection from the Seller’s premises or upon delivery to site.
4.4 The Buyer must inspect Goods before leaving the Seller’s premises. Signing for collection confirms acceptance in visible respects.
4.5 Where delivery is arranged, the Buyer must inspect the Goods immediately upon arrival.

5.0 INSPECTION & CLAIMS
5.1 Any claim for shortages, damage or visible defects must be notified in writing within 24 hours of collection or delivery.
5.2 Failure to notify within 24 hours shall constitute acceptance of the Goods in respect of all visible matters.
5.3 The Seller shall have no liability for Goods that have been installed, processed, cut, altered or incorporated into other works.
5.4 Glass assessments shall be carried out in accordance with the relevant British Standards or the Glass and Glazing Federation (GGF) guidelines, or other recognised industry guidance as applicable.
5.5 No claim for breach of contract or alleged defect shall be brought more than 12 months after the date of collection or delivery of the Goods.

6.0 PAYMENT TERMS
6.1 Unless otherwise agreed in writing, non account customers must pay either full payment at the time of order or a 50 percent deposit at the time of order with the remaining balance payable prior to collection or delivery. Goods will not be released until payment has been received in full.
6.2 Where credit terms are agreed, payment must be made strictly in accordance with authorised terms and no later than 30 days from invoice date.
6.3 The Seller reserves the right to withdraw credit facilities at any time without notice.
6.4 Interest will be charged on overdue balances under the Late Payment of Commercial Debts Interest Act 1998, calculated daily from the due date.
6.5 The Buyer shall indemnify the Seller for all reasonable legal, administrative and recovery costs incurred in collecting overdue sums.
6.6 The Buyer shall make all payments due under any contract in full and without any deduction, withholding, counterclaim or set off. The Buyer shall not be entitled to withhold or reduce payment by reason of any alleged defect, claim or dispute relating to the Goods or any other contract with the Seller.
6.7 Credit facilities are offered strictly at the Seller’s discretion and may be subject to satisfactory credit checks, trade references and provision of a Personal Credit Guarantee. The Seller reserves the right to amend, suspend or withdraw credit facilities at any time without notice.

7.0 CANCELLATION
7.1 All Goods are bespoke and manufactured to order in accordance with the Buyer’s specification.
7.2 Orders may not be cancelled once materials have been ordered, fabrication scheduled or manufacture commenced.
7.3 A 50 percent deposit paid at the time of order is strictly non refundable once materials have been ordered or manufacture has commenced.
7.4 If cancellation is requested and agreed at the Seller’s sole discretion prior to materials being ordered, the Seller reserves the right to retain 10 percent of the total Order value where cancellation is received within 48 hours of order placement and 25 percent of the total Order value thereafter to cover administrative, scheduling and supplier costs incurred.
7.5 All cancellations must be requested in writing and are only effective once confirmed in writing by the Seller.

8.0 TITLE TO GOODS
8.1 Legal and beneficial ownership of the Goods remains with the Seller until full payment of all sums due has been received in cleared funds.
8.2 Until title passes, the Buyer shall store the Goods separately, maintain them in good condition and not sell or incorporate them into works.
8.3 If payment is overdue, the Seller may enter premises where the Goods are stored for the purpose of repossession.
8.4 This clause survives termination of the contract.

9.0 LIMITATION OF LIABILITY 9.1 Nothing in these Terms limits liability for death or personal injury caused by negligence or fraud.
9.2 Subject to clause 9.1, the Buyer’s sole and exclusive remedy for any breach of contract, defect or non delivery shall be limited to repair, replacement or refund at the Seller’s discretion, and the Seller’s total liability shall not exceed the price paid for the Goods.
9.3 The Seller shall not be liable for any loss of profit, loss of business, loss of contract, loss of opportunity, delay penalties, third party contractor costs, scaffold costs, access hire, installation costs or any indirect or consequential loss arising from delay, defect or non delivery of the Goods.
9.4 The Seller shall not be liable for issues arising from incorrect installation, storage, handling or misuse.

10.0 FORCE MAJEURE
10.1 The Seller shall not be liable for delay or failure due to events beyond its reasonable control including supply chain disruption, transport delay, industrial action, material shortages or government restrictions. In such circumstances, time for performance shall be extended accordingly or the Seller may cancel the affected Order without liability.

11.0 GOVERNING LAW
11.1 These Terms are governed by the laws of England and Wales.
11.2 The English Courts shall have exclusive jurisdiction.

12.0 ENTIRE AGREEMENT
12.1 These Terms & Conditions of Sale together with the applicable Order Confirmation constitute the entire agreement between the parties and supersede all prior quotations, discussions, negotiations, representations or understandings, whether written or verbal.
12.2 The Buyer acknowledges that it has not relied upon any statement, promise or representation made or given by or on behalf of the Seller which is not expressly set out in these Terms or the Order Confirmation.

13.0 SEVERABILITY
13.1 If any provision of these Terms is held by a court or competent authority to be invalid, unlawful or unenforceable in whole or in part, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

14.0 NO WAIVER
14.1 No failure or delay by the Seller in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.
14.2 No waiver shall be effective unless expressly confirmed in writing by the Seller.

The following Trade Product Warranty is separate from and supplementary to the Supply Only Terms & Conditions of Sale.

1.0 BASIS OF WARRANTY
1.1 Trade WindowCo supplies products strictly to professional installers and trade customers on a supply only basis.
1.2 All products must be inspected at the time of collection or delivery. Any shortages, visible damage or specification errors must be reported in writing within 24 hours in accordance with Clause 5.0 of the Terms & Conditions of Sale.
1.3 This Warranty applies only to manufacturing defects and does not extend to installation, adjustment, glazing, sealing, storage, handling or compliance with Building Regulations, all of which remain the responsibility of the trade customer.
1.4 This Warranty applies only to products supplied by Trade WindowCo and delivered within the United Kingdom.
1.5 This Warranty applies solely to the original trade purchaser and does not extend to any homeowner, third party or subsequent purchaser.

2.0 MANUFACTURER BACKED COVER
2.1 Frames and sealed glass units are covered only by the original manufacturer’s warranty and are subject to the manufacturer’s terms, conditions and approval process.
2.2 All claims relating to frames or sealed units must be submitted for manufacturer assessment and approval prior to any replacement being authorised.
2.3 Trade WindowCo acts solely as a distributor and shall not be liable where a manufacturer fails, refuses or is unable to honour its warranty obligations.
2.4 Sealed unit cover is subject to correct storage, handling and installation in accordance with relevant British Standards and system supplier requirements.

3.0 MOVING PARTS
3.1 Hinges, handles, locking mechanisms, cylinders, friction stays and gearboxes are covered for a period of 12 months from the date of collection.
3.2 Cover applies strictly to proven manufacturing defects resulting in mechanical failure.
3.3 This cover is strictly parts only and excludes labour, attendance, access equipment, removal, reinstallation or associated costs.
3.4 Normal wear and tear arising from use over time does not constitute a defect.

4.0 CLAIMS PROCEDURE
4.1 All claims must be submitted in writing with supporting photographic or video evidence.
4.2 Trade WindowCo reserves the right to request return of the alleged defective part for inspection. Failure to return the part within a reasonable period may invalidate the claim.
4.3 Any defect must be reported within a reasonable period after it becomes apparent and within the applicable warranty period.
4.4 Trade WindowCo reserves the right to recover reasonable administrative, inspection and handling costs incurred in dealing with any claim which is found not to relate to a manufacturing defect.
4.5 Trade WindowCo reserves the right to require payment in full for replacement goods pending inspection and manufacturer assessment. Where the returned item is confirmed as a manufacturing defect, an appropriate credit will be issued. Where no defect is confirmed, no credit will be due.

5.0 EXCLUSIONS
This Warranty does not cover:
5.1 Labour, attendance, removal, reinstallation, access equipment or scaffolding.
5.2 Consequential loss, loss of profit, delay costs or third party contractor charges.
5.3 Glass breakage.
5.4 Cosmetic variation, surface marks or minor imperfections within recognised industry tolerances.
5.5 Colour variation, thermal movement, expansion or distortion arising from environmental exposure.
5.6 Damage arising from installation method, over adjustment, misuse, neglect, impact or building movement.
5.7 Products modified, altered or repaired without written authorisation from Trade WindowCo.
5.8 Products supplied outside the United Kingdom.

6.0 SUSPENSION & LIMITATION
6.1 Warranty cover is suspended where any sum due from the Buyer under any contract or invoice with Trade WindowCo remains unpaid beyond agreed terms, whether or not the unpaid amount relates to the specific Goods subject to the claim.
6.2 Trade WindowCo reserves the right to suspend all warranty support and the supply of replacement parts across all contracts and job references until the Buyer’s account is brought fully up to date.
6.3 Where payment remains outstanding for more than 30 days beyond agreed terms, Trade WindowCo reserves the right to void warranty cover entirely.
6.4 Where replacement goods are supplied under this Warranty, the remaining duration of the original warranty period shall apply and shall not restart from the date of replacement.
6.5 Trade WindowCo’s maximum liability shall not exceed the original invoice value of the individual product proven to be defective.
6.6 No liability is accepted for indirect, special or consequential loss of any kind.
6.7 Where the supply contract becomes the subject of formal dispute, settlement or legal proceedings, Trade WindowCo reserves the right to suspend warranty support until the matter is resolved. Where resolved by settlement or judgment, warranty obligations shall cease unless expressly preserved in writing.

This Privacy Policy explains how Trade WindowCo, a trading name of Caddy Windows Limited (Company No. 04404519), collects, uses and protects personal data. Trade WindowCo is the data controller for the purposes of UK data protection legislation. Registered Office: 8 Enterprise Trade Centre, Hengrove Way, Bristol, BS4 1UN. Email: trade@tradewindowco.co.uk

1.0 WHAT DATA WE COLLECT
1.1 We may collect and process business contact names, company names, email addresses, telephone numbers, delivery and billing addresses, order history and account information, payment information processed securely via third party providers, and website usage data collected through cookies. We do not intentionally collect special category personal data.

2.0 HOW WE USE YOUR DATA
2.1 We use personal data for processing and fulfilling orders, managing customer accounts, providing quotations, communicating regarding orders and deliveries, managing credit facilities, handling warranty or product claims, complying with legal and accounting obligations, and sending marketing communications where consent has been provided.

3.0 LAWFUL BASIS FOR PROCESSING
3.1 We rely on contractual necessity to perform a contract or take steps prior to entering into a contract, legitimate interests to manage business relationships and improve services, legal obligation to comply with tax, accounting and regulatory requirements, and consent for marketing communications where required.

4.0 DATA SHARING
4.1 We may share data with system suppliers and manufacturers where required for warranty processing, accountancy and bookkeeping providers, payment processors, IT hosting and website providers, and professional advisers. We do not sell personal data.

5.0 INTERNATIONAL TRANSFERS
5.1 Where third party providers store data outside the United Kingdom, appropriate safeguards are used in accordance with UK GDPR requirements.

6.0 DATA RETENTION
6.1 We retain customer data only for as long as necessary for contractual and legal purposes. Accounting records are retained for a minimum of 6 years in accordance with HMRC requirements. Marketing data is retained until consent is withdrawn.

7.0 DATA SECURITY
7.1 We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse. However, no system can be completely secure and we cannot guarantee absolute security.

8.0 YOUR RIGHTS
8.1 Under UK GDPR, individuals have the right to request access to their personal data, request correction of inaccurate data, request erasure where appropriate, request restriction of processing, object to processing based on legitimate interests, request data portability where applicable, and withdraw consent at any time where processing is based on consent. Requests should be made in writing to trade@tradewindowco.co.uk

9.0 COMPLAINTS
9.1 If you believe your data has been handled improperly, you have the right to lodge a complaint with the Information Commissioner’s Office at www.ico.org.uk

10.0 CHANGES TO THIS POLICY
10.1 We may update this Privacy Policy from time to time and the latest version will always be published on our website.

This Cookie Policy explains how Trade WindowCo uses cookies on its website.

1.0 WHAT ARE COOKIES
1.1 Cookies are small text files placed on your device when you visit a website. They help websites function properly and provide information about user behaviour.

2.0 TYPES OF COOKIES WE USE
2.1 Essential cookies are necessary for the operation of the website and cannot be disabled.
2.2 Analytical cookies help us understand how visitors use our website so we can improve performance and functionality.
2.3 Marketing cookies may be used to measure the effectiveness of advertising and marketing campaigns.

3.0 COOKIE CONSENT
3.1 Non essential cookies are only placed on your device where you have provided consent via our cookie banner. You may withdraw or modify your consent at any time using the cookie settings tool on our website.

4.0 MANAGING COOKIES
4.1 You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

5.0 THIRD PARTY COOKIES
5.1 Some cookies may be set by third party services such as analytics providers or advertising platforms. These providers have their own privacy policies.

6.0 UPDATES
6.1 This Cookie Policy may be updated from time to time and the latest version will always be published on our website.